Keys to Success with Superior Home Services

From the experiences of our more seasoned representatives, Superior Home Services has learned a few things that make working with us go a little more smoothly, so we’re taking this opportunity to share some of those ideas with everyone!

· LINES OF CREDIT - One thing that is of tremendous assistance in keeping things moving is setting up lines of credit with your materials’ suppliers. This will help ensure that a job doesn’t get stopped while waiting for a check to come in the mail.

· PICTURES – When pictures come into our office unlabeled, the guessing game starts. To cut out delays in processing time, please ensure that all pictures are labeled and date stamped so they can be properly identified and checked against the contract repair list instead of sent back to you to label them! Please be sure to take photos that clearly show the rooms/repaired items – if you can’t figure out what it is from the pictures, neither can we. Superior Home Services pays off the photos you send to us & we need to be able to tell what we’re looking at. Basically, the quicker we can review your photos, the quicker you get paid!

· CHECKS/PAYMENT – Checks are issued every week on Wednesdays. All photos must be labeled, date stamped, and received by Thursday in order to approve draws for payment the following Wednesday.

· KEEP IN TOUCH – Either via phone, email or fax, please remember to keep in touch with Superior Home Services to let us know how our repair projects are going. If we cannot get in touch with you to obtain a property status update, we will have to charge you a $75.⁰⁰ fee for a 3^rd Party Inspection in order to determine the repair status.

· QUALITY, ACCURATE WORK – It is imperative that we perform quality repairs and that we stick to the repair list. The repair lists are provided to our clients and the inspection companies – the inspections are based off of these repair lists, so it’s important to stick to them. If there are any changes that have to be made to the repair list, please be sure to bring this to the attention of the Associate Coordinator during bidding or to the Project Coordinator’s attention before signing the repair contract.

· TIMELY WORK & HONESTY – The repair timeframes that are confirmed on the repair contracts are communicated to our clients. It is imperative that repairs be completed on time as committed to our clients. Once time frames are set, they must be adhered to. Deviations from the timeframes must be brought to the appropriate Project Coordinator’s attention so that the proper parties may be notified. Please be aware that a $50 per day fee may be assessed for repairs which exceed the timeframe established in the repair contract.

· BIDDING TIMEFRAMES/PRIORITY FILES – You may have noticed that some bids are given a 7-day timeframe and while others are given a 10-day timeframe. There are certain files which are given higher priority than others, and, when available, we pass this information on to you. If we inform you that you have been given a priority file to work on, please do your best to adhere to our shorter timeframes, and let us know if you will not be able to bid within the requested timeframe.